Shipping & Returns
Due to COVID-19 we are unable to ship to the following countries: Caribbean Netherlands, India, and Syria. We hope this will change soon!
We ship 5 days a week, Monday - Friday, except for major holidays.
Orders placed over the weekend will begin being processed on Mondays. Please add 1-2 days for processing time from when your order is placed to when it is shipped.
During COVID-19 please allow additional time to receive packages.
Have an issue with your order? We can make adjustments to an order within the first 60 minutes of an order being placed. Our customer service operates Monday - Friday from 9:00am - 5:00pm PST. If your request is sent, and received by our team, within that timeframe we will do what we can to accommodate you! If it is received after this 60 minute window, your order is already being processed by our fulfillment team and we can't make any adjustments to your order.
We make sure to ship every item in the most economical way possible. Shipping rope is expensive because it is HEAVY. We do our best to offer you the lowest rates and most sustained shipping way to get your package to you. Our fulfillment center offers us a competitive rate and we pass it on to you!
For shipping within the US, please allow 5-7 days for your order to arrive. We use USPS and UPS for our Domestic shipments. All orders that qualify for free shipping within the US will be shipped with UPS Ground.
For International shipping, please allow 7-21 days for your order to arrive. We use USPS International for all shipments. Duties and customs fees for international shipments are the responsibility of the purchaser.
We have no control over USPS or UPS delays or delivery issues. We are not responsible for packages that are determined by carrier's as “Undeliverable” or “Return to Sender”. Any package that requires re-shipping for these reasons will incur additional shipping charges.
Having difficulty locating your package? Please use the tracking number shared in your shipping confirmation email and contact the mail carrier directly with any issues on your delivery status.
Still have questions regarding our shipping policies? Please contact us.
Returns & Exchanges
We want you to be happy with your order from us. However, since we are a small business, we are unable to offer refunds if you change your mind about an order for any reason.
We are happy to offer store credit or exchanges for products returned unused & without damage. If you would like to exchange or receive store credit for your item, please contact us within 7 days of receipt to be eligible for exchange or store credit.
ITEMS INELIGIBLE FOR EXCHANGE: Any custom made items, used items or damaged items are not available for exchange. Packing materials must be used for return shipment to prevent damage in transit. CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS AND SHIPPING COSTS FOR THE REPLACEMENT.
Sometimes these things happen! We will happily replace any defective or broken merchandise. Please contact us within 30 days of receipt of item to qualify for repair or exchange.
In order to qualify for an exchange, please include the date and place of purchase (i.e. on our website, in a store, etc.) and an image of the defective item. If the item was purchased from a store other than our online shop, at this time we are unable to exchange it. If your item arrived damaged during shipping, please send an image when you contact us for repair or replacement.
If you contact us after 30 days, we cannot guarantee repair or replacement. Please take care when mailing any items back to us. We cannot be responsible for any further damage which occurs during transit. WE WILL COVER RETURN SHIPPING AND SHIPPING FOR THE REPLACEMENT OR REPAIRED ITEM.
Workshop Cancellation Policy
Workshop cancellations will be fully refunded If canceled 30 days prior to the workshop. If cancelled less than 30 days before the workshop; An online store credit will be given. To cancel a workshop please contact customer service