Shipping & Returns
AFFECTS OF COVID-19 ON SHIPPING:
Please allow additional time to receive your packages. We are not responsible for packages arriving late. Contact the specific mail carrier associated with your order for tracking updates.
At this time we are unable to ship to the following countries: Caribbean Netherlands, India, and Syria. We hope this will change soon!
DOMESTIC SHIPPING INFORMATION:
We ship 5 days a week, Wednesday - Sunday, except for major holidays. Orders placed Monday and Tuesday will begin being processed on Wednedsay. Please add 1-2 days for processing time from when your order is placed to when it is shipped.
Please allow 5-7 days for your order to arrive. We use USPS and UPS for our Domestic shipments.
INTERNATIONAL SHIPPING INFORMATION:
We are happy to offer shipping worldwide! Shipping costs are based on your location and the weight of your order. You will be responsible for any customs and/or duties associated with your order.
We ship 5 days a week, Wednesday - Sunday, except for major holidays. Orders placed over Monday and Tuesday will begin being processed on Wednesdays. Please add 1-2 days for processing time from when your order is placed to when it is shipped.
Please allow 7-21 days for your order to arrive. Duties and customs fees for international shipments are the responsibility of the purchaser.
Note: All orders, Domestic and International, shipped with USPS and placed after 11am pst will go out the following day.
LOCAL PORTLAND PICK UP:
We are thrilled to offer free local pick up for our PNW friends!
Pick up at our Warehouse located at 522 North Thompson Street, Portland, OR and is available during limited hours. Appointments required.
Pick up is also available at our storefront located at 3808 North Williams Ave. #120, Portland, OR during business hours: Wednesday - Friday from 11am - 5pm and Saturday/Sunday from 12pm - 4pm.
Please respond to the email that says “Your Order Is Ready For Pick Up" to arrange pick up before heading over. Appointments are required to ensure that your order is ready at the requested location.
Masks are optional for pick up!
Have an issue with your order? We typically can make adjustments to an order within the first 60 minutes of an order being placed. If your request is sent, and received by our team prior to your items being packaged up we are happy to accommodate you! If it is received after your order is packaged, we can't make any adjustments to your order.
We make sure to ship every item in the most economical way possible. Shipping rope is expensive because it is HEAVY. We select the most cost effective option when packing up your order and don’t charge you a cent extra for shipping. We pack your orders in recycled boxes sealed with recycled paper tape and use biodegradable, recycled poly mailers for your smaller orders.
We have no control over mail carrier delays or delivery issues. We do everything we can to get our orders packaged and in the mail as quickly as possible and cannot be held responsible for any delay encountered during transit for any reason. Once a package is out of our hands it is in the control of the mail carrier. Please use your tracking number for shipping updates.
We are not responsible for packages that are determined by any carrier as “Undeliverable” or “Return to Sender”. Any package that requires re-shipping for these reasons will incur additional shipping charges.
Having difficulty locating your package? Please use the tracking number shared in your shipping confirmation email and contact the mail carrier directly with any issues on your delivery status.
Still have questions regarding our shipping policies? Please contact us.
Returns & Exchanges
We want you to be happy with your order from us. However, since we are a small business, we are unable to offer refunds if you change your mind about an order for any reason.
We are happy to offer store credit or exchanges for products returned unused & without damage. If you would like to exchange or receive store credit for your item, please contact us within 7 days of receipt to be eligible for exchange or store credit.
Customers are responsible for return shipping costs and shipping costs for the replacement.
Any custom made items, used items or damaged items are not available for exchange. Packing materials must be used for return shipment to prevent damage in transit.
Sometimes these things happen! We will happily replace any defective or broken merchandise. Please contact us within 30 days of receipt of the item to qualify for repair or exchange.
We will cover the return shipping and shipping for the replacement or repaired item.
In order to qualify for an exchange, please include the date and place of purchase (i.e. on our website, in a store, etc.) and an image of the defective item. If the item was purchased from a store other than our online shop, at this time we are unable to exchange it. If your item arrived damaged during shipping, please send an image when you contact us for repair or replacement.
If you contact us after 30 days, we cannot guarantee repair or replacement. Please take care when mailing any items back to us. We cannot be responsible for any further damage which occurs during transit.
Workshop Cancellation Policy
Workshop cancellations will be fully refunded If canceled 30 days prior to the workshop. If cancelled less than 30 days before the workshop; an online store credit will be given. To cancel a workshop please contact customer service