All Your Craft Club FAQS Answered!

UNBOXING CRAFT CLUB

Have questions about Craft Club?  We have answers!  Read on to learn more about the nitty gritty details of Craft Club. 

WHAT DOES MY MEMBERSHIP INCLUDE?
It depends on what membership you purchased! Please see the different tiers outlined below:

CRAFT CURIOUS - DIGITAL MEMBERSHIP

Includes
  • New video tutorial each month
  • Free digital pattern of current months project
    • Plus special extras
  • Exclusive first access to product launches, promos, and special events
  • Access to our online private community of crafters lead by Emily and MM team
  • 10% off everyday while you are a subscriber
  • Access to LIVE chats each month about the inspiration behind the project, the process, ask questions, and learn live from the MM team
  • ANNUAL MEMBERS GET: 1 free shipping voucher to use each year within the USA only
  • Cancel any time.

CRAFT CONNECTED - INCLUDES KIT

Includes

  • Kit of materials delivered (Free shipping in USA)
  • New video tutorial each month 
  • Digital pattern with current months pattern
    • Plus special extras
  • Exclusive first access to product launches, promos, and special events
  • Access to our online private community of crafters lead by Emily and MM team
  • Join within the 1st two weeks of each month
  • Cancel any time.
  • 20% off everyday while you are a subscriber
  • Access to LIVE chats each month about the inspiration behind the project, the process, ask questions, and learn live from the MM team
  • MONTHLY MEMBERS GET: 2 free shipping vouchers to use within 1 year , USA only
  • ANNUAL MEMBERS GET: 4 free shipping vouchers to use within 1 year, USA only

WHEN DO MEMBERSHIPS RENEW?
Whether you signed up on the 1st of the month or the 30th all monthly membership subscriptions will renew on the 6th of each month.  This allows members 5 days to preview the upcoming project prior to the automatic renewal. 

Each monthly membership fee comes with one project; March was Painted Hills, April is the Hygge Quilt and so on.  In order to release new educational content to the Craft Club platform, to all members who all have different sign-up dates, we have to set the renewal date to be consistent for all.

The subscription platform we use is pretty sophisticated.  However, not sophisticated enough to know when to release content based on a member's unique registration date.  It's more like a fancy Dropbox, we drop in the content on X date and anyone who has the link has access to it on that date.

In order to work around this limitation, we notify members about 1 week out from their subscription renewing with a reminder! 

HOW CAN I CHECK WHAT MEMBERSHIP I PURCHASED?
View your membership tier when you login in to your account. Follow the steps outlined below:

  • Visit modernmacrame.com
  • Click the person icon in the top right corner next to the shopping bag
  • Once logged in you will see your order history
  • On the left side of the screen click the menu option titled “Manage Subscriptions”
    • Here you will be able to see the membership subscriptions you’ve signed up for.
    • As well as make any necessary changes before your next charge.

WHEN WILL MY BOX SHIP?
Craft Club Kits ship in accordance with our standard shipping policies. You can read more here. The important note is that we take 1-2 business days to ship all orders. Any order received over the weekend will start processing on Monday.

Shipping is free within the USA on Craft Connected Kits. 

WHEN DO I GET ACCESS TO THIS MONTH’S PROJECT?
The pattern and video are available on the 6th of each month. Your kit will be shipped shortly after purchasing. See above for more about shipping.

HOW CAN I UPGRADE FROM CURIOUS TO CONNECTED?
We are thrilled you are feeling connected to your craft! You can make updates to your subscription in your shopping account.
Simply, login to modernmacrame.com to deactivate your current membership and add the new membership! Having issues?

Email us at craftclubhelp@modernmacrame.com for assistance.

I LOVE THE UPCOMING PROJECT BUT NOT THE COLORS. CAN I REQUEST A DIFFERENT COLOR WAY FOR MY CRAFT CLUB KIT?
Of course! If we have the inventory available of the colors you are requesting, we are happy to exchange the bundles in the kit. In order to make this accommodation, we need reasonable notice to make these changes before your box ships.

Please contact us with your request!

HOW DO I REDEEM MY FREE SHIPPING STAMPS?
Depending on your membership tier you may receive up to 4 Free Shipping Vouchers! Who doesn’t love free shipping? If your membership is eligible for Free Shipping Vouchers you’ll receive a code in one of the welcome emails to use at checkout at your convenience.

Your vouchers renew each year. Unused vouchers do not roll over. If you run into any issues using your voucher, please contact us.
Below we’ve outlined how many vouchers each level of membership receives.

  • Craft Curious Monthly - 0 Free Shipping Vouchers
  • Craft Curious Annual - 1 Free Shipping Vouchers
  • Craft Connected Monthly - 2 Free Shipping Vouchers
  • Craft Connected Annual - 4 Free Shipping Vouchers

HOW DO I USE MY SHOPPING DISCOUNT?
Let’s get shopping! Receive a shopping discount on full price fiber purchases from our online store and in-person events.

  • Craft Curious members receive an all time discount of 10%.
  • Craft Connected members receive an all time discount of 20% off.

Discounts are valid while you are enrolled in Craft Club. Your discount is automatically applied at checkout. We are unable to stack discount codes. As a special Craft Club member, you are eligible for this special extra discount. If for some reason it isn’t working, send us a note.

Contact us to upgrade your membership!

MY FREE SHIPPING CODE ISN’T WORKING WHEN IN ADDITION TO MY SHOPPING DISCOUNT.
Odd! Please contact us at craftclubhelp@modernmacrame.com for further assistance.

HOW DO I ACCESS MY TUTORIALS?
Now that you are a Craft Club Member you have access to craftclub.modernmacrame.com. This is our learning portal where your video tutorials are hosted. Once logged in, navigate to the “My Dashboard”. Here you will find the courses you are enrolled in as a member.

Missing something you think you should have access to? Shoot us an email so we can help.

HOW DO I ACCESS THE ONLINE COMMUNITY?
When you’ve logged in to our learning portal, click “My Dashboard” and scroll to the bottom. Here you will find the communities you are enrolled in. Select “Craft Club Community” to be redirected to the forum.

Ask questions, share your work, let us know how you’re liking the projects!

WHAT PATTERNS WILL I BE ABLE TO MAKE WHEN I SIGN UP FOR A YEAR OF CRAFT CURIOUS?
When you sign up for a prepaid membership you have access to the current month’s project video tutorial and pattern on or after its release date. We release our projects at the beginning of the month. All the patterns for Craft Club are designed 4 months in advance. We are currently working on our set of the next 4 patterns and tutorials to share with you!

These video tutorials and patterns take hours of time to create. Each project we develop starts as a sketch and then begins to come to life after we make a few prototypes to get the pattern just right. From there, we go into the pattern writing and filming stages, and finally we upload the content to you.

If we were to release all the patterns at one time, we would have to wait months and months to get you the content we’ve already created and are so excited to share with you !

If you’re curious, would be more than happy to share the titles of our upcoming projects. Just reach out to us.

WHAT KNOTS WILL I NEED TO KNOW TO MAKE THE PROJECTS IN CRAFT CLUB AND ARE THEY INCLUDED?
We recommend all Craft Club users know the basic macramé knots. You can brush up on your knot tying skills with our handy step-by-step tutorials linked below for each knot.

Do you have questions on one of the projects? Please reach out to our Craft Help Hotline at crafthelp@modernmacrame.com for assistance!

I PURCHASED THE ANNUAL CRAFT CURIOUS MEMBERSHIP AND I DON’T LIKE THE PATTERNS, CAN I CANCEL AND GET MY MONEY BACK?
All membership tiers are non-refundable. Please see our Terms of Service for more information.

HOW DO I CANCEL MY MEMBERSHIP?
All memberships automatically renew based on the tier you’ve purchased, until you provide prior notice that you wish to cancel your membership or make changes to your membership. You are able to make adjustments to your membership through modernmacrame.com. Simply, login and navigate to your account and click “Manage Subscriptions” to make any necessary updates.

Need further assistance? Email us at craftclubhelp@modernmacrame.com

If you cancel your membership, you have access to your subscription until the end of your current membership term.

  • Craft Curious Monthly - 1 month terms
  • Craft Curious Prepaid Annual - 1 year term
  • Craft Connected Monthly - 1 month terms
  • Craft Connected Prepaid - 1 year term

Once your subscription term has come to an end, all additional benefits and perks of the membership are no longer applicable including but not limited to; shopping discounts, free shipping stamps, online community discussions, etc.
Please see our Terms of Service for more information.

CAN I BUY THE CRAFT CLUB KIT AS A GIFT?
Great! You can purchase the box individually for $120 and the project will be available the month after it releases to our Craft Club Members.

HOW DO I GIFT A CRAFT CLUB MEMBERSHIP?
We’d love to help! Please contact us to assist you in setting this up for one lucky crafter.


COMMUNITY SOURCED FAQs

WILL THERE BE A PREVIEW OF THE UPCOMING MONTH”S PROJECT?

Yes!  At the beginning of each new month we will preview the upcoming project for 5 days.  This will give folks currently registered the advance notice to make the decision to continue with their subscription or cancel depending on their interest in the upcoming project. 

Don't forget! Macramé can be a great gift to friends, family, or colleagues!

ARE THERE SUPPLIES REQUIRED THAT AREN’T INCLUDED IN THE BOX?
Sometimes!  There will be boxes where not everything will fit into our Craft Club Kit boxes.  For example - a 36” dowel.  Any materials or supplies not in the box will need to be provided by the maker. 

We will do our best to share what those materials are in advance so when your box arrives at your doorstep you’ll be ready to get knotting!

CAN I PURCHASE THE KIT AND/OR VIDEO TUTORIAL AND PATTERN INDIVIDUALLY?

Yes!  For the first month the pattern release is exclusive to Craft Club members.  After that month is over, we’ll make it available to the public for purchase.  

For example, if you loved our March project (Painted Hills) but are not ready to commit to a monthly subscription, it will be available in April for purchase either as a video tutorial or as a kit!

To save $$, join Craft Club - no strings attached!  You can cancel anytime.

CAN WE HAVE AN ALTERNATIVE PATTERN FOR THE MATERIALS WE ARE SENT?  CAN I PICK MY PATTERN?

While we wish we had endless patterns to share, they take time and effort to prepare.  The patterns we’ve created are specific to the month’s materials and colorway. 

However, if you’re not feeling inspired by that pattern you are more than welcome to let your creative juices flow and utilize the colors on other patterns you have access to or that you find on our website.  With your shopping discount you’ll get 20% off any pattern download you purchase! 



We love learning what type of patterns you’d like to see!  We work many months in advance so your insight can ensure we are on the right track throughout our design process.

I DON’T LIVE IN THE USA, CAN I JOIN CRAFT CLUB?

YES!  We’ve created our Craft Curious membership with our global community in mind. 

With Craft Curious you’ll enjoy a new video tutorial each month, where Emily guides you through your practice with easy to follow steps and lots of fun.  Along with special access to our online community and project discussion boards where members can ask questions, share their wall hangings they’ve made, and share their knowledge with other members. 

Click here to learn more about our Craft Curious membership!

CAN I PAUSE MY MEMBERSHIP? 

Certainly!  You can cancel and resume your monthly membership at any time.  No strings attached.  Follow these steps:
    •    Login to your shopping account at modernmacrame.com 

    •    Click the person icon in the upper right

    •    Click “Manage Subscriptions” 

    •    Here you can make the option to cancel your membership 


Ready to resume your membership?  Just visit our website and purchase your preferred membership again!  

*Annual memberships cannot be paused until the pre-paid 1 year term has come to a close.

I’M NEW TO THE CRAFT AND?OR BEGINNER.  HOW DO I GET STARTED WITH MACRAMÉ?  IS CRAFT CLUB A GOOD PLACE TO START?

We are so happy you’re finding joy in knotting!  We’ve answered all your burning questions about how to get started with the craft in these FAQs.  You can find even more insights in our Journal.

Craft Club works off the basis that you have an understanding of basic knots.  Each month a new pattern will be released.  We do include our basic knot tutorials as a bonus in your Craft Club portal!

HOW DO I KNOW WHICH PROJECT I’M SIGNING UP FOR?

Each month we will do a preview week for the first 5 days of the month!  This is the time when current members can decide to stay through the next month.  Or, take a pause via cancelling your membership temporarily.  Please see the above questions on how to cancel/pause your membership. 

In addition to a preview week we’ll be sending out newsletters and sharing on instagram our newest pattern and inspiration behind it. 

We hope you love our upcoming patterns as much as we do!

DO CRAFT CURIOUS AND CRAFT CONNECTED GET THE SAME PROJECT?

Yes!  Both Craft Club tiers get access to the same video tutorial each month.  The biggest difference is Craft Connected will receive the materials shipped to their door to complete the project.  Craft Curious will need to purchase materials separately to complete the project. 

ARE ALL OF THE PROJECTS IN CRAFT CLUB MACRAMÉ?

Majority of our projects will use macramé techniques.  

ARE ALL THE PROJECTS WALL HANGINGS?  

That depends!  Share with us what type of projects you’d like to see.  We design projects 3-months in advance.  We hope you enjoy what we’ve created for you!

I’VE RECEIVED MY KIT IN THE MAIL, NOW WHAT?

Time to get knotting!  Now that you have all the materials required you can get started knotting up your project.  Use the Discussion Board on the right hand side of the video to drop us any questions you have while making - a member of our team or the community will jump in to assist!  



We recommend taking a peak at the Craft Club Portal prior to your kit coming to ensure that you have any additional materials, such as a dowel, on hand so you can dive right in when your kit arrives.

If you have any questions along the way, don’t hesitate to reach out to us at craftclubhelp@modernmacrame.com

 

Still have a question?  Reach out to us at craftclubhelp@modernmacrame.com for assistance!